The success of your Retreva is directly tied to a “clean” inbox. The only messages that should be in your inbox are contacts you are currently in conversation with. All other messages should have the correct reply action assigned. Your goal is to keep the Inbox Status green. A green status is achieved when you have less than 10 messages in your inbox, 1 or no red emails (No Match condition) and no unread messages that are more than 3 days old. If you need help cleaning up your inbox, please review the reply action articles and update versus send. Also, contact help@Retreva.com for assistance.
